Shipping policy
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Welcome to LUNLU ON THE SKY.
Thank you for shopping with us. We want every order to move smoothly from our store to your doorstep. Below you’ll find everything you need to know about order processing, shipping options, tracking, and delivery.
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information.
During holidays, promotional events, or periods of high order volume, processing may take slightly longer. Every order is carefully checked and prepared before being shipped.
We currently ship within the United States.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$64.99 | $8.00 |
| Free Shipping | $65.00+ | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited | $100.00+ | FREE |
Available shipping options and applicable rates will be displayed at checkout based on your order.
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow approximately 24–48 business hours for tracking information to become active after the shipping confirmation has been sent.
You can use the tracking number in your shipping confirmation email to follow your package.
LUNLU ON THE SKY currently ships to addresses within the United States.
We currently do not ship to APO, FPO, or DPO military addresses.
Please make sure your shipping address is complete and accurate before placing your order.
While we do our best to keep orders moving smoothly, unexpected delays can occasionally occur due to circumstances outside our control, including:
If your package appears to be delayed, please check the tracking information first. If you need additional assistance, our Customer Support Team will be happy to help.
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
To help us investigate the issue, please provide:
Our team will review the situation and work with you toward an appropriate solution.
Please carefully review your shipping address before completing your order.
Once an order has entered processing or has been shipped, we may be unable to make changes to the shipping address. If a package is returned or needs to be reshipped because of incorrect or incomplete information provided at checkout, additional shipping charges may apply.
LUNLU ON THE SKY
1409 Roper Mountain Rd
Greenville, SC 29615
United States
Business Correspondence Only – Not a Return Address
Please do not send merchandise to this address unless specifically instructed by our Customer Support Team.
If you have questions about shipping, tracking, or your order, please contact us:
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
At LUNLU ON THE SKY, we want your experience to feel easy from checkout to delivery. If something unexpected comes up along the way, simply reach out — we’ll be here to help make the next step feel a little easier. ✨
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