Terms of service
Welcome to LUNLU ON THE SKY.
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Welcome to LUNLU ON THE SKY.
These Terms of Service explain the rules that apply when you access our website, browse our products, or place an order with us. By using our website or making a purchase, you agree to these Terms, together with our applicable Shipping Policy and Return & Refund Policy.
By accessing or using the LUNLU ON THE SKY website, you agree to follow these Terms of Service and all applicable laws and regulations.
You must be at least 18 years old, or use the website with the permission and involvement of a parent or legal guardian.
When placing an order, you agree to provide accurate, complete, and current information.
You may use our website only for lawful purposes and in accordance with these Terms.
You may not:
We reserve the right to restrict or terminate access to our website if these Terms are violated.
We make reasonable efforts to ensure that product descriptions, photographs, colors, measurements, and other information displayed on our website are accurate.
However:
Minor differences in color, texture, or measurements do not necessarily indicate a product defect.
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
We reserve the right to:
Payment must be successfully authorized before an order can be processed.
If a pricing, payment, or system error affects an order, we may contact you regarding the issue and may cancel the affected order when appropriate. If payment has already been collected for a canceled order, the applicable amount will be refunded.
After placing an order, you may receive an order confirmation email. An order confirmation does not necessarily mean that the order has been finally accepted.
LUNLU ON THE SKY reserves the right to refuse or cancel an order for reasons including:
If an order is canceled after payment has been processed, the applicable amount will be refunded.
Orders are processed and shipped according to our Shipping Policy.
We currently ship within the United States. Shipping may occasionally be affected by circumstances outside our control, including severe weather, carrier delays, public holidays, high order volumes, transportation disruptions, incorrect shipping information, or unexpected logistical issues.
Please make sure your shipping information is accurate before completing your purchase.
For complete shipping details, please review our Shipping Policy.
Returns and refunds are handled according to our Return & Refund Policy.
Eligible products must meet the applicable return requirements. Certain items may not be eligible for return due to their nature, hygiene considerations, customization, or final-sale status.
Please contact love@lunluonthesky.com before sending merchandise back. Unauthorized returns may not be accepted.
All content displayed on the LUNLU ON THE SKY website, including but not limited to:
is owned by LUNLU ON THE SKY or its applicable licensors and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
Our website may contain links to third-party websites, services, or payment providers.
These third-party services are not controlled by LUNLU ON THE SKY. We are not responsible for the content, availability, policies, or practices of third-party websites.
Your use of third-party services may be subject to their own terms and policies.
Our website and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
While we make reasonable efforts to keep our website accurate and available, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
To the fullest extent permitted by applicable law, LUNLU ON THE SKY will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products.
To the extent permitted by law, our total liability relating to an order will not exceed the amount actually paid for the applicable order, except where a different limitation is required by applicable law.
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable requirements.
Any updated Terms will become effective when posted on our website unless otherwise stated.
Your continued use of the website after updated Terms are posted indicates your acceptance of the revised Terms.
These Terms of Service are governed by the laws of the United States and the State of South Carolina, without regard to conflict-of-law principles, except where applicable law provides otherwise.
Nothing in these Terms is intended to limit consumer rights that cannot legally be waived.
South Carolina’s Attorney General identifies the South Carolina Unfair Trade Practices Act as part of the state’s consumer-protection framework.
If you have any questions about these Terms of Service, your order, or our policies, please contact us:
LUNLU ON THE SKY
1409 Roper Mountain Rd
Greenville, SC 29615
United States
Business Correspondence Only – Not a Return Address
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
Thank you for choosing LUNLU ON THE SKY. We appreciate your trust and want every part of your experience with us to feel clear, comfortable, and thoughtfully cared for. ✨
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